Kingdom Solutions

This could apply to many software solutions, so , but at this time, I’ve chosen Knowledge Base Software as the example. I’ve been thinking about how simple solutions for small businesses can be implemented without specific IT knowledge. Most businesses could benefit from a knowledge base, it’s like a container that holds all the valuable information within an organisation. It can be a loose collection full of all different types of information. Having it searchable and easily retrievable means that you can share small insights with the rest of the company, quickly and easily.

I think that usually, a knowledge base would be like a brain dump of all the bits of information that staff know about. As staff work within a business, they collect all sorts of small pieces of information about the business. Like, that your major product doesn’t work well with your main competitors product, it introduces problems X, Y, and Z. Or even uses of your product by customers in which it was not originally designed for, like, when Jack called last week and told the customer service guy that your tissue product works well as a bass reducer in his home studio.

Now, this type of information could be seen as useless, but, your customers may find it valuable, and you may also find it valuable if you can identify patterns (like many people use your product in a home studio, but you didn’t realise it). In its most basic form, your customer service/support team can quickly search for known problems/solutions and deliver them to the customer quickly, minimising headaches for the customers.

When I mention these examples, I’m sure some business owners or managers become overwhelmed by what must be involved in setting something like this up. But, what if it were simple? What if there was a product created for businesses that was easy to implement? I’m specifically thinking of a solution that is designed for easy of deployment and use. I’m sure there are many products out there, and they have all sorts of features, but would they be willing to sacrifice features in order to simplify it to make it more accessible to more potential customers?

I think that many times, IT guys make things too complicated. IT guys think on a different level and it’s difficult for them to think like a regular, non-IT person. What if there were IT guys around that specialised in making things simple? I’m not coming up with any quick answers, but it’s something to think about.